Customers who have payment failures when participating in an invite-only launch will be sent an automated email with a link to resolve their payment via an on-session portal. Keep your most important customers happy by ensuring they have the best chance to complete their purchase!

The process

1. When the invite-only launch is processed, we’ll go through the submitted orders and attempt to take payment
2. If a customers payment fails, they will immediately be sent an email.
3. The email will contain a link to a special payment landing page. The customer will have a set amount of time to complete the order, which will be communicated in the email and on the payment page. The default timeframe is 30 minutes.
4. When they visit the page via the link, the customer can complete their payment within the timeframe using any payment method.
5. On completing the payment, their order will be marked as complete, and they will receive a order confirmation email from EQL.
6. If the customer does not complete their order within the allocated timeframe, their order will be cancelled and they will receive an automated email communicating this.

The payment link flow